Care Services

We have 24/7 Care Staff on site

We offer a unique service to our residents by having Care staff on site 24 hours per day, seven days per week, 365 days a year.The Emergency Call System provided to all residents works through the telephone system utilising both a console and pendant activation system. There are also a number of activation points located through the central community areas.The activation goes to our on-site Carers who will respond to the emergency in the resident's unit. Urgent attention is critical in many emergency situations; something we believe is of great comfort to residents and families knowing that help is close at hand.   

Not only do we have an excellent emergency call system, we can also provide, on a fee for service basis:

  • Home Care services, including the care component of Government funded packages (in association with an Approved Provider)
  • Social support
  • Shopping 
  • Medication ordering and delivery.
  • Assistance with personal care such as showering and dressing.
  • Medication management.
  • Wound-care management.
  • Blood pressure and sugar level checks.
  • Escorts to medical appointments in the Village vehicle.
  • Liaison with health care professionals such as nursing, doctors, pharmacists, podiatrists and physiotherapists.

In addition, we have three respite apartments available which include single and double-bed rooms. They are also very convenient for family or guests to stay in whilst visiting a resident. These rooms are available for short-term stays only. If required individual care programs can be provided for guests utilising these respite rooms.

If residents require access to government funded Home Care our Care Manager can assist in negotiating through the My Aged Care system. Our Care staff can then work with an Approved Provider to deliver the services rather outside Carers coming in, thereby keeping the familiarity with the Carer or Domestic OGV staff. This means residents will feel comfortable with one of Ocean Gardens staff assisting rather than a variety of visiting carers and receive greater value from their package as they do not need to cover travelling time.